Terms & Conditions
Last updated: July 2026
These are the rules for working with Shake (Shake Studios Limited). We like to keep things clear so everyone knows where they stand.
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1. The Work
We agree the scope of work (what we’re making) and the price before we start. If you want to change the plan during the project, that’s fine, but it may affect the final cost. We’ll always tell you if that’s the case before we move forward.
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2. Revisions
We want you to be happy with the final result. Our quotes usually include two rounds of minor revisions unless we’ve agreed otherwise. If we reach a third round (or more), additional changes will be charged at our standard rate.
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3. Retainer Agreements
For monthly retainers, the fee is due on the 1st of each month. Retainer hours apply to the current month only and don’t roll over unless we’ve agreed that in writing. If you require work beyond your agreed monthly retainer limit, we’ll notify you and bill those additional hours at our standard hourly rate. You can cancel a retainer with 30 days’ notice.
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4. Payment
Project Work: For new clients or large projects, we usually ask for a 50% deposit to get started. The balance is due within 30 days of the invoice date unless otherwise agreed.
Retainer Work: Monthly retainer fees are due in advance on the 1st of each month.
5. Ownership (Copyright)
Once the final invoice is paid in full, the final deliverables (such as videos, animations or artwork) belong to you. We retain the rights to the working files (the project files and internal assets used to create the deliverables) unless we’ve specifically agreed to transfer those as well.
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We may use the finished work in our portfolio or on shakestudios.com to show others what we can do, unless you’ve asked us not to for confidentiality reasons.
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6. Cancellations
If you cancel a one‑off project after we’ve started, you’ll be invoiced for the work completed up to that point. For monthly retainers, we require 30 days’ notice to cancel.
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7. Liability
We do our best to ensure everything is accurate and fit for purpose, but our total liability for any claim in relation to a project is limited to the amount you paid us for that project.
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We are not liable for indirect losses, loss of profits or consequential damages. As required by law, nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud.
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8. Governing law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.