Terms & Conditions
Last updated: July 2026
These are the rules for working with Shake (Shake Studios Limited). We like to keep things clear so everyone knows where they stand.
1. The Work
We’ll agree on the "Scope of Work" (what we’re making) and the price before we start. If you want to change the plan halfway through, that’s fine, but it might change the final cost. We’ll always tell you if that’s the case before we move forward.
2. Revisions
We want you to love the final result. Our quotes usually include two rounds of minor revisions unless we’ve agreed otherwise. If we’re on version 3 and you’re still changing your mind, we’ll need to charge for the extra time.
3. Retainer Agreements
If we agree to a monthly retainer, the fee is due on the 1st of each month. Retainer hours are for the current month only and do not roll over to the next month unless we have specifically agreed to it in writing. If you require work that exceeds your agreed monthly retainer limit, we will notify you and bill for those additional hours at our standard hourly rate. You can cancel a retainer with 30 days’ notice.
4. Payment
Project Work: For new clients or large projects, we usually ask for a 50% deposit to get started. The balance is due within 30 days of the invoice date unless otherwise agreed.
Retainer Work: Monthly retainer fees are due in advance on the 1st of each month.
5. Ownership (Copyright)
Once the final invoice is paid in full, the "final deliverable" (the video, the animation, or the artwork) belongs to you. We keep the rights to the "working files" (the messy project files we used to build it) unless we've specifically agreed to sell those too.
Note: We reserve the right to show off the finished work in our portfolio or on shakestudios.com to show others what we can do.
6. Cancellations
If you need to cancel a one-off project after we’ve started, you’ll just need to pay for the work completed up to that point. For monthly retainer agreements, we require 30 days’ notice to cancel.
7. Liability
We do our best to ensure everything is spot on, but our total liability for any claim is limited to the amount you paid us for the project.
We are not liable for any indirect losses, loss of profits, or "consequential" damages. As required by law, nothing in these terms limits our liability for death, personal injury caused by our negligence, or fraud.
8. The Legal Bit
These terms are governed by the laws of England and Wales.